Writer / Lois Tomaszewski
Photographer / Jubilee Edgell
Business owner Kevin Carr is motivated by several things – his faith, his family and the quality of the work he provides to his customers.
Most of the customers at his dent repair business, Carr Tech Automotive Services, fall into two categories, Carr says.
“A high percentage of my customers are the people who are aggravated about the ding they see every day as they get into their car headed for work, and also the person who is super frustrated to come out to a parking lot and find their car damaged,” he says.
Carr spent seven years working in the mobile paintless dent repair business, being trained by a good friend he met when working in jail ministry, before opening his own shop in April of 2018. It is a family business, and that means that his wife Elizabeth and the couple’s nine children have put in “blood, sweat and tears,” he says, to get it running and keeping it going.
On weekends and sometimes during the week the children often visit the shop. It is a perk that Carr enjoys.
That quality family life carries over into the quality he places on the work his team completes for customers. Carr’s business motto is, “A good name is to be chosen over great riches,” from Proverbs 22:1. He stands by the quality of the work. It is the same trait he expects of those he hires.
New hires need to be team-oriented. He currently employs four full-time people. Three mobile dent repair technicians, an office manager, and a detailer and painter are all part of his team.
“I want people who work together and root for each other,” Carr explains. “I want people who want a career. Passion is required. You’ve got to love your work and take pride in it, and know your name is connected to that.”
The dent repair business is complex, and once potential employees learn all the nuances of the repair process and methods used, Carr says they eventually earn “hat-off respect. For a properly trained tech, this is more than a job, it’s an art.”
Carr Tech uses a method that pushes out dents and dings without painting. These dents can be the result of grocery-cart hits, door dings or even hail damage. Carr has even seen a few dents caused by a collision with a deer. If the vehicle has a dent and the paint surface has not been broken, Carr Tech should be the first call.
The repair methods used at Carr Tech differ from those that are used by a traditional body shop, but Carr’s methods are often completed within one day, don’t require repair reports, and are usually much more cost effective for the customer. Repairs of dents caused by hail take longer because of the potentially excessive damage.
Traditionally, damage that occurs from a hail storm is fixed with a polyester putty product, which is then sanded, buffed and painted. Otherwise, the damaged panels are taken off, replaced, and the car is repainted. This is labor intensive, which adds to the cost of the repairs.
The Carr Tech method is the preferred method of repairing dents, Carr says. It repairs the dented surface without requiring any use of body filler, repainting or color matching. It is typically more cost effective for the client, depending on the size and damage.
Carr Tech has specialized in paintless dent repair since opening, and is expanding the services offered including System X ceramic coating. RestoreFX, a paintless clear coat repair system, was recently added, and it takes care of scratches caused by pets, debris or car washes, among other causes.
“It’s like hitting the reset button on your vehicle’s clear coat,” Carr explains.
Anyone who needs a dent repaired is encouraged to check in with Carr Tech. If the damage is caused by hail, the customer should file a claim with their insurance company first, and then contact them with the claim number and insurance company contact and they can take it from there. If the dent is not from hail damage, Carr says the customer can take a photo of the dent and send it to Carr Tech via text. By looking at the photo, Carr can advise the customer as to the options, and whether the repair can be done by his team or should be taken to an auto body shop. He works with insurance companies for needed repairs, as well as local body shops.
“Unless it is really mangled, we can get an estimate prepared with a photo,” he says.
When a repair is needed, the Carr Tech dent repair team can travel to the customer or take care of the vehicle at the Warsaw shop. His team travels throughout northern Indiana including Fort Wayne, Elkhart, Bristol, Granger, Lakeville, South Bend, Plymouth, Rochester, Goshen, Leesburg, Wabash, North Manchester, Columbia City, Syracuse, Middlebury and other locations.
Carr has been in this business long enough to learn some important lessons. He feels quality is more important than speed. The key to customer satisfaction, he says, is to undersell and over-deliver. This ensures that the result will meet or exceed customer expectations. Without quality, the stress factor increases, he says.
For Carr, his reward is seeing something damaged become repaired, and giving his customers what he calls the “wow effect.” He likens this to his strong faith, which compels him to give Bibles to anyone who stops in and asks for one.
“We get to do auto restoration, but God takes ruined sinners and does a spiritual restoration,” Carr says. “My faith is the heartbeat that keeps us going.”
Customers can come into the shop at 904 South Buffalo Street in Warsaw or call 574-241-1234.
I highly recommend CarrTech! They have fixed 2 dents on my husband's truck and did a great job. I was there today, and they had time to fix a scratch on my truck door. Very pleased with how they fixed it, you can't tell it was even scratched! It looks great! Super nice people and great service.
Very good service and they do amazing work, I’m very happy with how my truck turned out!
I finally decided to stop in and get an idea about what it might cost to get some dings & dents repaired. Kevin showed me what they could fix based on the size of the dented area. He kept track of the area of the dents & we went back in the office where he gave a fair estimate of his repair costs. They looked at the calendar and they could get to it in a little over a week. I took it in and he said he hoped to have it done later in the day. My truck was waiting for me when I got there, so I got with Kevin and we looked over the repaired areas. I was very satisfied with the work that Carr Tech did for me at a reasonable cost and in a timely manner. They were enjoyable to work with.
I could not be happier with the service with Carr Tech. I was able to take my car to Best One and they made my dent in the hood look almost invisible. If it wasn't for the rock hitting and taking paint off it would be like new. I am very happy with the service and definitely pleased with how quick they were!
They took out the deepest, gnarliest door ding I have ever seen. Can't even tell it ever happened.
Carr Tech did a full detail on my husband's work truck so it was very dirty and it came back spotless inside and out. They did an AMAZING JOB!!!
OMGosh!!! Talk about customer service 👍👍 so kind and pleasant, the owner even told me about a $25 off coupon I could use❣ Great people and could get me fixed up quickly🌞
Friendly staff, had it done before set time. The place where my dent was is not there, as if it never was!! Highly recommend.
I had them detail the inside of my Lincoln MKX recently. I take my Great Pyranese for rides in it a lot...so lots of dog hair. The inside of my car looked brand new when they finished it. Great job guys!!!
The best name for Car details and dent repairs is Carr Tech!
Great service and great individual!
These guys do a wonderful job and they care about their work. Top notch! Highly recommend!
Great customer service and great work
Kevin removed some small dents from my SUV and then detailed the interior and exterior. Did a nice job. Will take another dent to hime soon.
I have never been as impressed with a car detail. The staff is knowledgeable, courteous and helpful. I had the ceramic coating put on my Jeep and it looked better than when I bought it! I highly recommend this place. They care about customer satisfaction!
Just had my car detailed here and am very happy with their service all around. Great customer service and my car looks so nice! It was very needed and very appreciated! Every person I encountered was super polite and courteous. Better experience than I could have asked for.
Carr Tech did an amazing job getting a small dent out of my driver side door. They were extremely professional and friendly during my experience. The atmosphere of the lobby was great too. Would highly recommend to anyone in need of their services.
Kevin is a stand up guy!! Would recommend him anytime!
Excellent work and superb customer service. They did a great job removing some dents in my car; can’t even tell where the dents were. Highly recommend!
Don & Staci Goble
Wonderful place! They did an awesome job cleaning my truck inside and out! I highly recommend them for all your cleaning and detailing needs! Thank you again.
Great guys that work hard for their customers!
We had our Traverse detailed last week and the guys at Carr Tech did a fantastic job. Our car was very clean inside and out. I'd recommend this service to anyone and the owner, Kevin, was great to deal with. If you need a trustworthy place to have your vehicle detailed, give them a shot!
Excellent! They detailed the interior and exterior of my Jeep. It looks brand new! I could not be happier. I highly recommend.
Kevin and his team went above and beyond. Great service and they went the extra mile!
Paid for an exterior detail and received a whole lot more!! Brought my truck back to life. Best price/quality in town!
Very great work, and very friendly and accommodating! Came to my workplace and worked on my vehicle. So easy!
I had a dent in the hood of my brand new car and Kevin was able to fix it, not only the day he said but he fixed it flawlessly! I’m very happy all around with my experience! Very friendly and professional!
They detailed the interior of my pickup and when I picked it up it looked like a new pickup. They where very professional and their customer service is top notch! I highly recommend them!
I was very pleased with the quality of the work when I inspected my SUV. The rear door was hit hard by a grocery cart which left very distinctive indentations and marks. These were all repaired very well and one would never know the door was damaged. The owner, Kevin, verified I was satisfied prior to my departure.
Carr Tech has repaired multiple dents on 2 of my vehicles and the work was incredible each time. Take a photo of your dents before you drop your car off because it’s amazing to see the before and after shots. I highly recommend Carr Tech to my friends and I trust them with all of my vehicles. Awesome work and Awesome people!
Gill Sales Team
I’ve had several interior and exterior details done here and have been absolutely thrilled with the results. Our vehicles get dirty inside and out and they always find a way to get them clean. They use quality products that leave your vehicles sparkling for weeks.