Writer / Lois Tomaszewski
Photographer / Jubilee Edgell
Business owner Kevin Carr is motivated by several things – his faith, his family and the quality of the work he provides to his customers.
Most of the customers at his dent repair business, Carr Tech Automotive Services, fall into two categories, Carr says.
“A high percentage of my customers are the people who are aggravated about the ding they see every day as they get into their car headed for work, and also the person who is super frustrated to come out to a parking lot and find their car damaged,” he says.
Carr spent seven years working in the mobile paintless dent repair business, being trained by a good friend he met when working in jail ministry, before opening his own shop in April of 2018. It is a family business, and that means that his wife Elizabeth and the couple’s nine children have put in “blood, sweat and tears,” he says, to get it running and keeping it going.
On weekends and sometimes during the week the children often visit the shop. It is a perk that Carr enjoys.
That quality family life carries over into the quality he places on the work his team completes for customers. Carr’s business motto is, “A good name is to be chosen over great riches,” from Proverbs 22:1. He stands by the quality of the work. It is the same trait he expects of those he hires.
New hires need to be team-oriented. He currently employs four full-time people. Three mobile dent repair technicians, an office manager, and a detailer and painter are all part of his team.
“I want people who work together and root for each other,” Carr explains. “I want people who want a career. Passion is required. You’ve got to love your work and take pride in it, and know your name is connected to that.”
The dent repair business is complex, and once potential employees learn all the nuances of the repair process and methods used, Carr says they eventually earn “hat-off respect. For a properly trained tech, this is more than a job, it’s an art.”
Carr Tech uses a method that pushes out dents and dings without painting. These dents can be the result of grocery-cart hits, door dings or even hail damage. Carr has even seen a few dents caused by a collision with a deer. If the vehicle has a dent and the paint surface has not been broken, Carr Tech should be the first call.
The repair methods used at Carr Tech differ from those that are used by a traditional body shop, but Carr’s methods are often completed within one day, don’t require repair reports, and are usually much more cost effective for the customer. Repairs of dents caused by hail take longer because of the potentially excessive damage.
Traditionally, damage that occurs from a hail storm is fixed with a polyester putty product, which is then sanded, buffed and painted. Otherwise, the damaged panels are taken off, replaced, and the car is repainted. This is labor intensive, which adds to the cost of the repairs.
The Carr Tech method is the preferred method of repairing dents, Carr says. It repairs the dented surface without requiring any use of body filler, repainting or color matching. It is typically more cost effective for the client, depending on the size and damage.
Carr Tech has specialized in paintless dent repair since opening, and is expanding the services offered including System X ceramic coating. RestoreFX, a paintless clear coat repair system, was recently added, and it takes care of scratches caused by pets, debris or car washes, among other causes.
“It’s like hitting the reset button on your vehicle’s clear coat,” Carr explains.
Anyone who needs a dent repaired is encouraged to check in with Carr Tech. If the damage is caused by hail, the customer should file a claim with their insurance company first, and then contact them with the claim number and insurance company contact and they can take it from there. If the dent is not from hail damage, Carr says the customer can take a photo of the dent and send it to Carr Tech via text. By looking at the photo, Carr can advise the customer as to the options, and whether the repair can be done by his team or should be taken to an auto body shop. He works with insurance companies for needed repairs, as well as local body shops.
“Unless it is really mangled, we can get an estimate prepared with a photo,” he says.
When a repair is needed, the Carr Tech dent repair team can travel to the customer or take care of the vehicle at the Warsaw shop. His team travels throughout northern Indiana including Fort Wayne, Elkhart, Bristol, Granger, Lakeville, South Bend, Plymouth, Rochester, Goshen, Leesburg, Wabash, North Manchester, Columbia City, Syracuse, Middlebury and other locations.
Carr has been in this business long enough to learn some important lessons. He feels quality is more important than speed. The key to customer satisfaction, he says, is to undersell and over-deliver. This ensures that the result will meet or exceed customer expectations. Without quality, the stress factor increases, he says.
For Carr, his reward is seeing something damaged become repaired, and giving his customers what he calls the “wow effect.” He likens this to his strong faith, which compels him to give Bibles to anyone who stops in and asks for one.
“We get to do auto restoration, but God takes ruined sinners and does a spiritual restoration,” Carr says. “My faith is the heartbeat that keeps us going.”
Customers can come into the shop at 904 South Buffalo Street in Warsaw or call 574-241-1234.
I had my van cleaned inside from my 4 kids and it looks beyond brand new. 10/10 recommend service
Kevin came to my house and completely removed a small dent from my classic car. He was very professional and easy to work with, did an amazing job I would recommend his services to anyone. https://youtu.be/NkQKe7f8qHE
Great job on the interior detailing of my truck! Very clean
My customers commented on how nice the van was. Thank you Carrtech for helping me put my best foot forward. You did an awesome job.
Kevin is a great guy and has a fantastic team, offering premium level paint correction, dent removal and ceramic coating.
Ellen & John Geise
We recently had a dent repair done on our car and they did a great job. Very professional, friendly staff. We highly recommend their services. Carr Tech is the place to go for dent Repair if you desire a job well done by professionals. My husband and I highly recommend their services. Thanks again, Craig, for your talent and expertise. May God bless you and the whole crew at Carr Tech.
I had an amazing very professional estimate done. Top shelf, friendly and knowledgeable staff! Thank you for your time and patience.
To say I am happy with how well they did on my moms car is an absolute understatement. This car looks more clean now than the day she got it. It smells clean, looks shiney, and has that new car feel back. THANK YOU
Great professional service! Did a wonderful job detailing a truck for us. Looked brand new.
Carrtech is our go to for our car detailing needs. Kevin and their team have been fantastic in providing top notch service for our company. On top of that, their dent removal is easy to schedule and has a quick turnaround.
We have used Kevin for a few years now and he has saved us a lot of time and money in body work. This has really helped us get our cars to the auction quicker and turnaround time is essential to our success. We always appreciate his friendly and professional service and we trust him to work in our shop even if we have to make a run to town for an errand. We recommend him to anyone who is looking for a good quality job!
I used Kevin to fix 2 rather large dents on our 2012 Kia and we were impressed not only by his work but by his willingness to work around our busy schedule with kids in sports. Kevin at Carr Tech is our first choice.
These guys do an amazing job! Seriously the best details and PDR you could ask for! You will not regret using them!
Amazing job!!! Highly recommended for any job on your vehicle!!!!
Fabulous service and an awesome job on dent removal. My new car LOOKS new again. Thanks Kevin and crew!
we brought my fiancee's car in with a sharp dent on the bodyline, it looks brand new. absolutely perfect. very fair pricing too. we will definitely be coming back for any dent repairs in the future
They did an amazing job on getting out the door ding I had on my driver door of my brand new Challenger. They were very nice and the prices are great!! I highly recommend their services.
Kevin fixed a nasty dent on my 99 Lexus LS400. By the time he was done it looked as if there was never a dent in the first place. Amazing work and a great experience. Thank you!
Couldn’t have asked for anything more! Great communication, fast service, super polite staff, great pricing, and phenomenal craftsmanship! My hood looks like nothing ever happened to it! Thanks once again! Will gladly be doing business with you guys again!
We took our 2019 Camaro here for ceramic coating and it looks awesome. They did a great job and my wife is so pleased with her car. Highly recommend them for ceramic coating services.
Another great job. The crew was very thorough.
Kevin and his employees have always completed what was promised. I can ask for no more than that.
Kevin did an awesome job, we had a scheduled appointment at our home for 9AM, he was on time, not a minute late. After 5 hours of working on 2 dents, he didn't finish until the job was to his satisfaction, which is perfect. Very reasonable prices as well! I would definitely recommend him to everyone! Thanks again, Kevin!
Excellent job removing the dents from my vehicle! If you have any dents from shopping carts, parking lot door dings, or hail damage that are an eye sore on your vehicle, this is the place to get your car looking top notch again without any painting.
Kevin just removed a 19 inch crease from my back fender on my 2015 Ford Explorer. You cannot see a single mark, it is gone, the paint is smooth and shiny, it looks factory new.
Great detailing job with every detail and nook cleaned really well! Erased all evidence of being a young families habitat and nows it's cleaner than when we got it off the lot from dealer after they had detailed it!
Marcia Kaminski Ashcom
When I went to pick up my car, I could not believe the job this place did. The repair was 100% perfect! I'm so pleased with this place. Top-notch and so friendly! I highly recommend them. Thank you Carr Tech, for a professionally finished product!
Kevin has been a saint not only in saving myself time but my employer $$. His workmanship & attitude are flawless. HIGHLY recommend his services.
I have been doing business with Kevin for several years. His work is always top-notch and he keeps his appointments on time. Kevin shows up with a smile and always has a positive professional attitude. I recommend his services often and always get positive feedback from my clients and friends.
I highly recommend CarrTech! They have fixed 2 dents on my husband's truck and did a great job. I was there today, and they had time to fix a scratch on my truck door. Very pleased with how they fixed it, you can't tell it was even scratched! It looks great! Super nice people and great service.
Very good service and they do amazing work, I’m very happy with how my truck turned out!
I finally decided to stop in and get an idea about what it might cost to get some dings & dents repaired. Kevin showed me what they could fix based on the size of the dented area. He kept track of the area of the dents & we went back in the office where he gave a fair estimate of his repair costs. They looked at the calendar and they could get to it in a little over a week. I took it in and he said he hoped to have it done later in the day. My truck was waiting for me when I got there, so I got with Kevin and we looked over the repaired areas. I was very satisfied with the work that Carr Tech did for me at a reasonable cost and in a timely manner. They were enjoyable to work with.
I could not be happier with the service with Carr Tech. I was able to take my car to Best One and they made my dent in the hood look almost invisible. If it wasn't for the rock hitting and taking paint off it would be like new. I am very happy with the service and definitely pleased with how quick they were!
They took out the deepest, gnarliest door ding I have ever seen. Can't even tell it ever happened.
Carr Tech did a full detail on my husband's work truck so it was very dirty and it came back spotless inside and out. They did an AMAZING JOB!!!
OMGosh!!! Talk about customer service 👍👍 so kind and pleasant, the owner even told me about a $25 off coupon I could use❣ Great people and could get me fixed up quickly🌞
Friendly staff, had it done before set time. The place where my dent was is not there, as if it never was!! Highly recommend.
I had them detail the inside of my Lincoln MKX recently. I take my Great Pyranese for rides in it a lot...so lots of dog hair. The inside of my car looked brand new when they finished it. Great job guys!!!
The best name for Dent Repairs and Car details is Carr Tech!
Great service and great individual!
These guys do a wonderful job and they care about their work. Top notch! Highly recommend!
Great customer service and great work
Kevin removed some small dents from my SUV and then detailed the interior and exterior. Did a nice job. Will take another dent to hime soon.
I have never been as impressed with a car detail. The staff is knowledgeable, courteous and helpful. I had the ceramic coating put on my Jeep and it looked better than when I bought it! I highly recommend this place. They care about customer satisfaction!
Just had my car detailed here and am very happy with their service all around. Great customer service and my car looks so nice! It was very needed and very appreciated! Every person I encountered was super polite and courteous. Better experience than I could have asked for.
Carr Tech did an amazing job getting a small dent out of my driver side door. They were extremely professional and friendly during my experience. The atmosphere of the lobby was great too. Would highly recommend to anyone in need of their services.
Stephen Kenneth Caudill
Kevin is the only guy I trust to get dents out on our car lot! He's gotten tricky ones out of body lines and even on the new aluminum bodies! Quick and reliable!
Excellent work and superb customer service. They did a great job removing some dents in my car; can’t even tell where the dents were. Highly recommend!
Don & Staci Goble
Wonderful place! They did an awesome job cleaning my truck inside and out! I highly recommend them for all your cleaning and detailing needs! Thank you again.
Great guys that work hard for their customers!
We had our Traverse detailed last week and the guys at Carr Tech did a fantastic job. Our car was very clean inside and out. I'd recommend this service to anyone and the owner, Kevin, was great to deal with. If you need a trustworthy place to have your vehicle detailed, give them a shot!
Excellent! They detailed the interior and exterior of my Jeep. It looks brand new! I could not be happier. I highly recommend.
Kevin and his team went above and beyond. Great service and they went the extra mile!
Paid for an exterior detail and received a whole lot more!! Brought my truck back to life. Best price/quality in town!
Very great work, and very friendly and accommodating! Came to my workplace and worked on my vehicle. So easy!
I had a dent in the hood of my brand new car and Kevin was able to fix it, not only the day he said but he fixed it flawlessly! I’m very happy all around with my experience! Very friendly and professional!
They detailed the interior of my pickup and when I picked it up it looked like a new pickup. They where very professional and their customer service is top notch! I highly recommend them!
I was very pleased with the quality of the work when I inspected my SUV. The rear door was hit hard by a grocery cart which left very distinctive indentations and marks. These were all repaired very well and one would never know the door was damaged. The owner, Kevin, verified I was satisfied prior to my departure.
Carr Tech has repaired multiple dents on 2 of my vehicles and the work was incredible each time. Take a photo of your dents before you drop your car off because it’s amazing to see the before and after shots. I highly recommend Carr Tech to my friends and I trust them with all of my vehicles. Awesome work and Awesome people!
Gill Sales Team
I’ve had several interior and exterior details done here and have been absolutely thrilled with the results. Our vehicles get dirty inside and out and they always find a way to get them clean. They use quality products that leave your vehicles sparkling for weeks.